Imara Derma Return Policy

At Imara Derma, we take pride in the quality of our products and aim to provide you with a luxurious skincare experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns on products purchased directly from Imara Derma’s website within 30 days of the original purchase date. To be eligible for a return:

  • Products must be in their original, unused, and unopened condition.
  • Original packaging, including any accessories or free gifts, must be intact.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products marked as final sale or clearance items.
  • Used or opened items, for health and safety reasons.
  • Gift cards.

3. Initiating a Return

To initiate a return, please contact our customer service team at imaraderma@gmail.com with your order number and reason for the return. We will respond within 48 hours with further instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved, refunds will be processed back to your original payment method within 7–10 business days. Please note that original shipping charges are non-refundable.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at imaraderma@gmail.com within 7 days of receipt, including a photo of the item and packaging. We will work with you to provide a replacement or refund.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error was made in your order. We recommend using a trackable shipping service, as we cannot be responsible for returns that do not reach us.

Thank you for choosing Imara Derma. We are committed to providing exceptional service, so please reach out with any questions or concerns regarding our return policy at imaraderma@gmail.com.