Frequently Asked Questions
Are Imara Derma products natural and safe for sensitive skin?
Yes, Imara Derma products are crafted with high-quality, natural ingredients and are designed to be gentle on all skin types, including skin as sensitive as a baby's. We avoid harsh chemicals and prioritize botanical ingredients to ensure a luxurious and safe experience.
How do I know which products are right for my skin type?
Each Imara Derma product includes a detailed description and recommended skin types. If you’re unsure, reach out to our customer service team at imaraderma@gmail.com for personalized product suggestions.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link via email, allowing you to track your package right to your doorstep.
Do you ship internationally?
Yes, we offer international shipping. Please note that shipping rates and delivery times vary by location, and international customers may be responsible for customs fees or import taxes.
What if my product arrives damaged?
If your order arrives damaged, please contact us at imaraderma@gmail.com within 7 days of delivery with a photo of the damaged product and packaging. We’ll arrange a replacement or refund as quickly as possible.
How should I store my Imara Derma products?
To maintain product quality, store your skincare products in a cool, dry place, away from direct sunlight. This will help keep the ingredients effective and fresh.
Can I return a product if I’m not satisfied?
Yes, we accept returns on unused, unopened products within 30 days of purchase. For more details, see our Return Policy or contact us at imaraderma@gmail.com
Do you offer samples?
Occasionally, we may include samples with purchases or during promotions. Subscribe to our newsletter to stay informed about sample opportunities and special offers.
Are your products cruelty-free?
Yes, Imara Derma is committed to ethical practices. Our products are cruelty-free and are NEVER tested on animals.
How long will it take to see results?
Results may vary depending on the product and individual skin type. However, many customers notice an improvement in hydration and skin texture within the first few weeks of consistent use.
Why should I shop Imara Derma?
Imara Derma offers a unique approach to skincare by blending luxury with nature’s most powerful ingredients, inspired by family traditions and crafted with care. Our products are formulated with high-quality botanicals, designed to nourish, rejuvenate, and protect your skin without harsh chemicals. By choosing Imara Derma, you’re investing in products that prioritize purity, effectiveness, and ethical practices, providing you with a luxurious skincare experience that supports radiant, healthy skin. Plus, with a commitment to cruelty-free practices and customer satisfaction, Imara Derma is here to be your trusted partner in natural beauty.
What are your shipping details?
We provide international shipping, and free shipping in North America on orders over $120. As a small business, we are working towards providing free shipping on all orders as soon as possible!
What is your return policy?
Connect to our return policy here...
What is your privacy policy?
Connect to our privacy policy here...